At Emailkampane.cz we value the trust of our users and recipients of email messages. We are committed to strict anti-spam measures and actively fight spam. This policy outlines our policies and procedures for preventing and dealing with spam.
What is SPAM?
We define spam as unsolicited, bulk email messages that recipients do not want to receive and for which they have not given their explicit consent. Spam can take many forms, including unsolicited advertising messages, chain emails, phishing attempts and other unwanted messages.
Our Commitments:
Spam prevention: we implement technical and organisational measures to minimise the risk of spam being sent from our systems. These include, for example, sender authentication, content filtering and monitoring for unusual activity.
What we expect from our users:
SPAM monitoring
We take our anti-spam policy very seriously, so we reserve the right to suspend services or even completely refuse and terminate services without refund upon reasonable suspicion of spamming by our users. The main indicators we monitor include:
(In)complete identification of the account holder and/or campaign sender
Failure to indicate or incorrectly indicating the unsubscribe option
Failure to label commercial messages
Repeated registrations
Registering with fake or one-time data
Importing a purchased database
Significant level of invalid addresses in the database (if the number of invalid addresses exceeds 1%)
Databases containing known spam traps (targeted traps)
Obnoxious campaign content (phishing links, vulgar text, fake offers, explicit or otherwise defamatory content)
Bounce rate - undeliverable email addresses higher than 2%
Unsubscribe rate - higher than 2%
Generic email addresses - more than 3% of the database
Individual reports of spam by recipients, freemail providers, ISPs/ESPs, Authorities or receiving server administrators
Level of marking as SPAM by freemail providers
Domain blacklists
For new accounts, or for accounts showing an unusual change in normal behaviour, we reserve the right to suspend the sending of the campaign until it has been checked by the operator (no later than "Next business day" mode), and likewise reserve the right to contact you for possible remedy or not to send the campaign.
For the avoidance of doubt - the above rules are intended as a summary of possible actions and do not create any obligation on us as a Service Provider, nor do they impose any liability on us for your content or actions taken by you. All responsibility for compliance with legal and ethical principles rests solely with you as a user of the Service.
In Prague on 1.5.2025,
Ing. Martin Viták, Managing Director
Commerce Media s.r.o.